General Information

What is Journey-masters.com?

Journey Masters is USA's first online Holiday Marketplace propelled in 2011 as a stage to enable explorers to modify, design and have bother free occasions. Journey Masters interfaces

explorers with checked certifiable and looked into nearby/master trip specialists who are as of now trusted by different voyagers like them.

The attention is on offering tweaked bundles with open and straightforward estimating and controlling satisfaction, consequently, giving the best client experience to the voyager.

How does Journey Masters function?

Voyagers enter a solicitation for the excursion premise his/her necessities which are gathered through a pre-characterized type of inquiries. The subtleties gathered are then mutual with the nearby/

master trip specialists, who return with their best statements. So a voyager gets various statements from numerous operators to browse. The chose schedule with cites is then redone by the chose trip specialist and voyager. When agenda is fixed, voyager makes installment through Journey Masters and is guaranteed of the outing through our confirmed travel accomplices. When the excursion is finished, the explorer surveys the trip specialist on Journey Masters stage, in this manner, giving the trip specialists the chance to know as well as improve their administrations.

How is Journey Masters different from other online travel portals?

Journey Masters is a one-stop stage/commercial center for arranging and booking an occasion bundle. We engage explorers to analyze various statements from different trip specialists, and further tweak the excursion according to the explorer's inclinations. The other travel entrances normally give standard bundle where the choice of customization is constrained.

How are travel agents chosen on Journey Masters?

There are more than 650 neighborhood trip specialists serving 65+ goals and helping voyagers in altering their excursions. The trip specialists are gotten through stringent quality check and simply the best ones are accepted. You can think about the encounters of our past explorers and read increasingly about their audits here.

Booking and cancellation

How do I book a trip through Journey Masters?

You should join to make a record on our site to book an outing. The best trip specialists, for your particular goal will set up an agenda for your excursion and give you the best statements in light of your solicitation. You can pick the one that suits you the best and book your outing by making the installment.

I have posted a request for a trip on Journey Masters. What do I do now?

You don't need to do anything now! Somebody from our group will connect with you inside 24 hours. Likewise, you will be given various statements from different operators inside 24 to 48 hours. Post receipt of this email, you can calibrate your agenda alongside the trip specialist and specialty a wonderful tweaked occasion for yourself!

What is your Cancellation Policy?

 Journey Masters ensures that it delivers great customer experience. However, there may arise cases where dissatisfaction is expressed for our offerings in terms of products and

services.  We have a very liberal cancellation policy as following:

·         Journey Masters or its affiliate partners will not be liable for any Visa rejections and Hotel cancellation policies would still stand as they are

·         No cancellation service fee if the payment has not been processed.

·         If the cancellation of trip is done post the payment of booking amount, then the amount to be refunded is calculated as below:

Ø  Journey Masters will charge Rs.500 as cancellation service fee from the booking amount paid per person across destinations* over and above any cancellation charges levied by the agent.

Ø  Cancellation charges as per the cancellation policy of the agent will also hold good.

*For Sri Lanka & Turkey, Journey Masters will charge $10 per person as cancellation service fee.

Agent affiliations

I am a travel agent, why should I join Journey Masters?

Join hundreds of travel agents to get genuine and free leads on USA’s largest online travel marketplace. You can reach millions of travelers and sell your packages easily by making use of our intuitive dashboard that simplifies your day to day activities. Our user-friendly interface will allow you to manage trip requests in a seamless way. To register with us,

kindly fill this affiliation form and our team will get back to you to take the process forward.


What are the different modes of payment for booking a trip on Journey Masters?

We have various payment options to give you a delightful booking experience:

·         Debit/ Credit Cards

·         Net Banking

·         NEFT Transfer

Normally Internet Bank Transfer is the least expensive method of installment for the explorer, with respect to the various modes, banks and installment passage suppliers charge an additional expense which must be borne by the client.

Is it safe to use my debit/credit card on Journey Masters?

Indeed, it is completely sheltered to utilize your card on venture masters.com. An ongoing order from RBI makes it obligatory to have an extra validation pass code confirmed by VISA (VBV) or MSC (Master Secure Code) which must be entered by purchasers while paying web based utilizing visa or ace charge card. It implies additional security for clients, along these lines making on the web exchanges more secure.

What is EMI related procedure?

The EMI option is available on your Credit Card payment. You can avail this option if you hold a valid credit card from any of the following banks - ICICI, AXIS, HSBC, Standard Chartered, Citibank, Indusland Bank, Kotak Bank or Ratnakar Bank.

Does Journey Masters offer any deal/discount(s)?

Please check our website for current promotional offer(s)/discount(s). You can also write to us at  customercare@journey-masters.com to know more about it.


Support and Feedback

How can I get in touch with Journey Masters?

You can write to us at customercare@journey-masters.com or give us a call at 1800 XXX XXXX between 10 am to 8 pm. Our office locations are based out of [Office Address].

How can I write a review/feedback for my trip?

Team Journey Masters sends a feedback form to the traveller after he/she is back from the trip. The review scores are calculated basis the feedback given.

What information can I browse through without registering on your website?

You can look at our substance rich blog here. It covers data from goals around the world. We likewise have an enormous online networking nearness. Look at our Facebook page here and Twitter page here. Further, we likewise have an Android application accessible on Google Play store which will assist you with booking your outing with us.

Call Customer Care 24/7